General Information

Patient Information

For patient information or to be connected to a patient room, please call (251) 633-1505.

Visitor Information

Patients at Providence Hospital, have the right to choose who may visit and/or provide support during a hospital stay.  This may include a spouse, a domestic partner, another family member, or a friend, subject to certain clinical restrictions or safety limitations.

Visiting Hours

Medical-Surgical and Maternity Units
Providence Hospital offers open visitation from 5:00 a.m. to 10:00 p.m. Visitors are welcome from 10:00 p.m. to 5:00 a.m., but they must enter through the Emergency Department’s waiting room to receive a visitor pass.

Intensive Care Units
Visiting hours in the Intensive Care Units are:

  • 9:30 – 10:30 a.m.
  • 12:30 – 1:30 p.m.
  • 5:00 – 6:00 p.m.
  • 8:30 – 9:30 p.m.

For patient safety reasons, no more than two persons should visit at one time in the Intensive Care Units.

Visits by Children

In the intensive care areas, visits by children are based on individual circumstances, such as the age of the child and the condition of the patient. We encourage visits by children to be coordinated with the patient’s health care team.

In the other areas of the hospital, children are welcome to visit any time as long as they are accompanied by a responsible adult. Under no circumstances may children be left alone with a patient

Visitor Guidelines

Please ask your visitors to follow these helpful hints while visiting in the hospital:

  • Visitors should always wash their hands or use the hand-sanitizing foam before entering and after leaving a patient room.
  • Please ask visitors not visit when they are sick or have a known exposure to a communicable disease such as chicken pox or measles.
  • Please ask visitors to limit or avoid the use of strong fragrances.
  • Flowers and balloons are not allowed in the Intensive Care or Coronary Care units.  Live flowers, plants or fruit are not allowed on 12 East (rooms 1233 to 1248).

Public Telephone/Newspapers

Public telephones are located in each waiting room and in the main lobby. Newspapers may be purchased outside the south (rear) exit of the main lobby.

Food Services

Visitors may eat in the hospital cafeteria, which is on Level 1. The cafeteria hours are:

  • Hot Breakfast: 6:30 – 9:00 a.m.
  • Continental Breakfast: 9:00 – 10:00 a.m.
  • Lunch: 11:00 a.m. – 2:00 p.m.
  • Grill: 11:00 a.m. – 4:30 p.m.
  • Dinner: 4:30 – 7:00 p.m.

The cafeteria also has vending machines with sandwiches, fruit and snack items.  Candy and soda machines are located throughout the patient tower.  JAVA Good Day Coffee Shop, located on the first floor of the B building in the Providence Medical Office Plaza, offers specialty coffees and snacks.

Gift Shop

The Providence Hospital Auxiliary operates a gift shop located in the hospital’s Main Lobby. The gift shop opened in 1952 with a cigar box as a cash register and inventory purchased with $25 in donations from the 13 members of the auxiliary at that time. It has operated continually since then.

The gift shop’s shelves are filled with jewelry, handbags, ladies apparel, assorted gifts and small necessities, baby items, balloons and fresh flowers. Proceeds from gift shop sales are donated to the hospital to fund various projects.


Monday – Friday: 9am – 7pm
Saturday: 11am – 4pm
Sunday: 12pm – 4pm

Phone orders are accepted and gifts can be delivered free within the hospital. Gift bags are available for purchase. When ordering, please keep in mind that gifts cannot be delivered to intensive care units, the emergency room or the recovery areas. To place a phone order, call 251-633-1370.

Online Gift Shop

Online Gift Shop logo

Friends and family who are unable to visit the Providence gift shop in person can purchase a variety of items in our online gift shop. Our Online Gift Shop is available 24 hours a day. For assistance, call 877-887-3200.

Visitor Parking

A large, lighted parking area for visitors is provided free of charge. It is located on the west side of the hospital. A shuttle service is available by notifying Security in advance, 251-633-1790.

The next time you have an appointment scheduled with your physician at the Providence Medical Office Plaza, make sure you take full advantage of our free valet parking. The valet check-in is at Building A under the canopy and operated from 7:00 a.m. to 6:00 p.m. Monday through Friday. Wheelchairs are available.

Internet Access

Free wireless Internet access is available throughout the hospital.

Waiting Areas

The Main Surgery Waiting Room and Cardiology Waiting Room are on the third floor of the Outpatient Center building. To reach them, use the bridge on Level 3. The Intensive Care Waiting Room is on Level 5, and the Cardiac Care Waiting Room is on Level 6.

Hospital Location

For a map and driving directions to Providence Hospital, click here.

On-Campus Lodging and Dining

Two hotels and two restaurants are located in Providence Park, a planned development immediately west of the Providence Hospital campus:



  • Bonefish Grill-Mobile: (251) 633-7196
  • T. G. I. Friday’s®: (251) 633-4332

RV Parking

Three spaces with electrical hookups are available for recreational vehicle parking. Please call Security at (251) 633-1790 to arrange to use this free service.

Social Work Services

Providence Hospital’s Social Work Services department offers medical social workers to help patients, caregivers and families to cope with, and adapt to, changes brought about by illness and hospitalization. These social workers are also available to coordinate discharge plans, including nursing home placement and home health care. All services are provided at no cost to patients. Information on advance directives and living wills may be obtained through Social Work Services. Call (251)-633-1340 for assistance.