Providence is More Than Work
Integration of a Timeless Purpose
Providence Health System was founded on the principle of service to others. Our continuing focus on this principle is expressed in our mission statement:
“Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually centered, holistic care, which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words.”
Our core values inspire everything we do. They call us to:
- Service of the Poor — generosity of spirit, especially for persons most in need
- Reverence — respect and compassion for the dignity and diversity of life
- Integrity — inspiring trust through personal leadership
- Wisdom — integrating excellence and stewardship
- Creativity — courageous innovation
- Dedication — affirming the hope and joy of our ministry
Special attention to persons who are poor and vulnerable
Our health system, locally and nationally, believes in healthcare that leaves no one behind. In the fiscal year ending June 30, 2014 (FY 2014), charity care at Providence Health System totaled $11.8 million. Additionally, we take our commitment to persons who are poor and vulnerable beyond our health care facilities, through services to persons in need in communities such as Mobile Terrace and Bayou La Batre. Our FY 2014 expenditures for these programs and services exceeded $500,000.
A reverence for the dignity and diversity of life
Our core value of Reverence is rooted in the Catholic tradition of respect for the worth of all persons. We believe that each person is created by God in His own image and likeness. We further believe that each person has been endowed with human dignity, rights and responsibilities. We further believe that the dignity and rights of each person must be protected from the moment of conception throughout life until death. These beliefs inform our commitment to non-discrimination in matters of race, ethnicity, religious conviction, sexual orientation and socio-economic status.
Commitment to Quality Service
The opportunity to make a real difference in people’s lives
Every day, associates at Providence Health System answer the call to serve, to care and to heal. Our work is important and makes a real difference in people’s lives. Each year, more than 15,000 inpatients, and 150,000 outpatients and emergency room patients, seek care at Providence Hospital. We deliver nearly 2000 babies each year—more than any other private hospital in Mobile and among the top ten hospitals in the state. Our eleven physician practices serve patients throughout Mobile County, as well as the Moss Point/Pascagoula area and central Baldwin County.
A focus on quality and safety
Leaders at Providence begin their day with a daily Safety Huddle, reviewing patient safety processes and looking for opportunities to improve. This commitment to safety shows through in our patient safety outcomes:
- “A” Grade for Hospital Safety – Fall 2013, Spring 2014 and Fall 2014, Spring 2015 and Fall 2015 according to the Leapfrog Group
- Safest Hospital in Mobile, according to a major consumer ratings firm)
- Best Rating for Surgery Outcomes in Mobile, according to a major consumer ratings firm
- Lowest Readmission Rates in Mobile, according to Medicare
- Rated Above National Quality Targets, according to The Joint Commission)
- “Gold-Plus” Rating for Heart Failure Care and Stroke Care from the American Heart Association/American Stroke Association “Get With the Guidelines” program
Recognition for work done well
Providence Health System celebrates the accomplishments of our associates. Our recognition programs include the following:
- Associates who are named in patient surveys, notes or “Star” comments cards are recognized in their work areas
- “Great Catches” for patient safety are recognized in the Leadership Huddle and the “Lifelines” newsletter, and the associate is awarded a “Great Catch” pin
- At the Feast of St. Vincent De Paul (September 27), ten associates are recognized for special commitment—one for each of the Core Values, one as the best new employee, one Hospital Hero, one for servant leadership and one Vincentian Award recipient who best embodies our mission.
Commitment to Helping People Manage their Health
An interest in the whole person—body, mind and spirit
At Providence Health System, we believe that healing is ultimately the work of God and that our involvement in health care is a participation in the healing ministry of Christ. We believe that the care and services we provide must respond in an integrated, holistic way to the physical, psychological and spiritual needs of persons. Thus, while we ensure that our services meet the highest clinical standards for quality and safety, we also ensure that we are sensitive to the needs of the whole person. Our associates are encouraged to develop their own spirituality so that they are better able to respond to those we serve.
The opportunity to help people manage their health
Ascension Health and Providence Health System are committed to Healthcare That Works, Healthcare That is Safe, and Healthcare That Leaves No One Behind—for life. We recognize that individual health and well-being are shaped in large measure by forces outside the health delivery system. We believe we are called to keep people healthy—not just treat them when they are sick. And, we believe that individuals must have the resources they need to manage their health. That’s why we’ve engaged in projects such as building a Boys and Girls Club and a Senior Center in an underserved community, establishing service centers for northwest Mobile’s Hispanic community, delivering disaster relief and ongoing services in south Mobile County, and supporting Ozanam Charitable Pharmacy in its mission to deliver prescription medicines to persons lacking resources. We are a pioneer in Alabama in setting up Patient-Centered Medical Homes in physician practices, which focus on longitudinal health management. We are also committed to community health education, offering classes, seminars and programs on a wide variety of health topics.
The chance to participate in the transformation of healthcare
Providence Health System was the first organization in south Alabama to receive National Council for Quality Assurance certification for Patient-Centered Medical Homes, and is participating in Alabama’s only Accountable Care Organization. Our participation in these health management initiatives stems from our commitment to person-centered care, which we believe must be the healthcare system of the future. Person-centered care incorporates our sacred promise to support individuals’ lifelong health and well-being through holistic, coordinated care models and resources based on trusted, committed person-to-person relationships.
Commitment to Personal Growth and Development
A commitment to work/life balance
Providence Health System is committed to competitive wages and benefits, a safe and supportive work environment, and non-discriminatory practices. But, we realize that life is more than work. Our associates will tell you that their co-workers are also their friends. We promote team-building through hospital-wide and departmental celebrations, departmental huddles, and town hall sessions with senior leaders. We support flexible work schedules. And, we are there for each other during difficult times, praying for each other in times of illness and death, providing basic life necessities for associates in crisis through our 1854 Fund, and providing holiday gifts for associates through our Christmas Spirit program.
Avenues for you to continue your education
Providence Health System supports continuing education. Classes, seminars and programs are available on a wide variety of topics through our education department and on our online Ascension Health University. We provide tuition reimbursement and scholarships to associates who meet the guidelines for these programs. And, we have a relationship with Capella University through which grants are available to associates wishing to pursue degrees online.
Opportunities to develop as a person and as a leader
Our associates are our greatest assets. Providence Health System supports your personal growth. Associates are offered the opportunity to participate in ongoing education as well as spiritual development. Our Mission Mentors are trained to carry forward the mission of our founders through a multi-week program. Leadership development is not just encouraged—it is required. We are committed to promoting from within, and through our Ascension Health Talent Management program, giving opportunities to qualified associates to share their gifts in other health ministries or at the national system level.